We have carried out an audit of appointment booking ‘preference’, by asking patients who called to make an appointment “if they were able, would they have preferred to book in advance”. The results of this audit were fairly conclusive with approximately twice as many patients stating they would want to pre book rather than book on the day. As a consequence there will be a PHASED CHANGE in the ratio of pre bookable to on the day GP appointments. However the audit did illustrate that there is still considerable demand for on the day appointments and to ensure we meet this demand the majority of the nurse practitioners appointments will be bookable on the day.
